Reduce queries and improve customer satisfaction by keeping customers informed of their order status, with custom statuses that apply to your business.
Features to simplify your order management and boost customer satisfaction.
Model your exact workflow — production, quality control, dispatch, and more — using unlimited statuses tailored to your process.
Send clean, branded emails to customers, staff, and third parties automatically when order statuses change.
Display your custom order progress timeline on the Shopify order status page.
Let customers check order progress anytime. Fewer support tickets, less hassle!
Update order statuses directly from your phone. Perfect for staff on the shop floor or merchants how perform their own local deliveries.
Assign due dates to orders to manage priorities and set clear customer expectations.
Have statuses automatically progress to the next status after a given time period or via Shopify Flow when events occur.
Fire webhooks on order status changes to power automations in third-party tools like Zapier, Make, and Shopify Flow.
Meets Shopify's highest standards for performance, usability and merchant value.
Read the success stories and testimonials from our merchants.
“Excellent app—couldn’t ask for more… the only one that works exactly as needed, with a phenomenal set-up.”
— Iced London, UK
“Love the little updates they keep adding; it’s really helped my business automate customer emails.”
— For The Love of Luxury, US
“Our ‘Where’s my order?’ questions are down 96% thanks to StatusPro.”
— Radiant Southern Charm, US
“Clean interface, zero-BS set-up and a high-end UI — hands-down the best timeline app I’ve tried.”
— 3DChicken, UK
“Customer update requests dropped 90% after installation. Set-up was incredibly easy.”
— Cumbria Life Casting, UK
“Since we added StatusPro we haven’t had a single ‘Where is my order?’ email — huge time-saver.”
— Milk & Stone, AU
“Excellent, perfect for my custom furniture business with long lead times and changing schedule. The developer is extremely responsive which is fantastic if you need some help.”
— Bee9 Design, UK
“I’d been searching for ages; this app is functional, user-friendly and the support is outstanding.”
— Smooches Bridal, ZA
“The only thing that's even better than this app is it's support. Highly recommended if you want to manage and communicate a custom order process.”
— edition mono, DE
“This app is seriously one of a kind. It works so smoothly and really helps customers understand where their order is for items that are on backorder. The customer service has also been incredible including make some minor tweaks to make it work for me. Thanks again!”
— Nerdzoic Toy Store, US
“I love this app. It really helps us stay connected with the customer after the sale, while our one of the kind pieces are being made. Response of support and a clean interface.”
— MAHKA, US
“This app caters for the shortcomings of the basic Shopify order statuses and customer notifications. It's perfect for keeping your customers informed about the progress of their orders, and communicating order changes, delays, and due dates. Solves a lot of problems.”
— Mini Bearings, AU
StatusPro is a Shopify app that lets you create custom order statuses, send automated updates, embed real-time progress on the order status page and offers an order lookup page to reduce support queries. Use it as a customer facing experience, an internal order management tool - or both.
Yes, this is possible in a few different ways. It is possible to set a default status for new orders. A status can also be triggered automatically once the order has been fulfilled. Statuses can also be configured to automatically progress to the next status after a given time period. Finally, status changes can be triggered by tagging the order - this is typically automated by Shopify Flow after a given event occurs.
Yes, add photos, proofs, PDF documents etc. to status updates. They will be automatically attached to the email and available for download within the StatusPro app.
Yes, because statuses are separate from carrier tracking, you can add steps before shipping. This is perfect for orders that have long lead times. Statuses can be configured to automatically progress after a given time period to prevent manual changes from your side.
Yes, mark any status as private so it’s visible only to staff in Shopify admin.
No, StatusPro focuses on pre-shipping milestones; courier tracking apps still handle in-transit/delivery updates.
Yes, all plans allow for emails to be sent from custom domains.
Yes! Each status can trigger notifications independently to customers, staff, and third parties. You can choose who gets notified, so it's easy to alert just a third party if needed.
Generate a QR label for an order by downloading a QR label or picklist from within the app. Then, by scanning the QR code with your phone, you can update the order status. This is ideal for updating order statuses on the shop floor.
No, however you can trigger SMS or WhatsApp messages through 3rd party services by using Shopify Flow or webhooks.
Reduce queries and improve customer satisfaction today!
Start free trial